Privacy Policy

1. Information We Collect

Information You Provide

When you contact us through forms on our website, we collect:

• Your name
• Email address
• Phone number (if provided)
• Any message or information you choose to include in your inquiry

Automatically Collected Information

When you visit our website, we automatically collect certain information through Google Analytics 4 (GA4), including:

• Your IP address (anonymized)
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website or source
• General location data (city/region level, not precise location)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries: Contact form submissions are used solely to respond to your questions and provide requested information about our services
• Improve our website: Analytics data helps us understand how visitors use our site and identify areas for improvement
• Analyze traffic patterns: We use aggregated analytics to understand visitor behavior and optimize user experience
• Provide our services: If you become a client, we use your information to deliver the services you've contracted

3. Third-Party Services

Google Analytics 4

We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies and similar technologies to collect and analyze information about website usage. Google's use of this data is governed by the Google Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Formspree

Our contact forms are processed through Formspree, a third-party form handling service. Information submitted through our contact forms is transmitted to Formspree and then forwarded to us via email. Formspree's privacy practices are described in their Privacy Policy.

Google Calendar

Our booking system uses Google Calendar for scheduling consultations. When you book an appointment, your information is processed according to Google's Privacy Policy.

4. Data Storage and Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

• Form submissions are transmitted securely via HTTPS encryption
• We do not store credit card or payment information on our servers
• Analytics data is stored by Google according to their data retention policies
• Contact form data is retained in our email system for business correspondence purposes

5. Cookies

Our website uses cookies primarily through Google Analytics to track website usage and improve user experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

6. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from any marketing communications (we do not currently send marketing emails)
• Object: Object to our processing of your personal data

To exercise these rights, please contact us at privacy@primo-systems.com.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are typically retained for business correspondence and client relationship purposes.

9. International Data Transfers

Our services are based in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

10. Do Not Track

Our website does not currently respond to "Do Not Track" browser signals. You can opt out of Google Analytics tracking using the methods described above.

11. Changes to This Policy

We may update this privacy policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: